Privacy Policy
This privacy policy explains how Sky Glass IPTV collects, uses, and safeguards information when you visit our website, submit support requests, or enquire about services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when contacting our support channels via WhatsApp, email, or our web enquiry form. This may include your name, email address, enquiry subject, device model, and IPTV player name.
We do not collect or store sensitive payment card details or unencrypted account passwords.
2. How We Use Your Information
The information you provide is used exclusively to:
- Respond to customer support enquiries and provide technical troubleshooting.
- Fulfill orders and deliver requested subscription activation details.
- Provide customer service regarding billing and renewals.
- Respond to commercial reseller programme enquiries.
3. Data Protection and UK GDPR Compliance
We comply with applicable UK data protection regulations. We do not sell, rent, or trade your personal information to third parties. Customer details are retained only for as long as necessary to provide requested support or satisfy legitimate business records.
4. Communication Channels
When you contact us via WhatsApp (+44 7877 162001) or Telegram, communications are processed according to the privacy policies of those respective messaging platforms. We advise customers never to share payment card security codes or confidential passwords over public communication channels.
5. Cookies and Storage
This website uses minimal, functional local storage solely to remember user interface preferences (such as dismissals of promotional notifications). We do not deploy invasive third-party tracking cookies or behavioral advertising trackers.
6. Contacting Us About Privacy
If you have any questions about this privacy policy or wish to request data deletion, please contact us at [email protected].