Refund Policy
Please review our refund and cancellation terms before purchasing an IPTV subscription.
1. Digital Products and Activation
IPTV subscriptions are digital services delivered electronically via account credentials or playlist URLs. Upon activation and delivery of your credentials, service access commences immediately.
2. Technical Support Before Refunds
If you encounter technical issues such as login rejection, app configuration errors, or stream buffering, please contact our support team on WhatsApp (+44 7877 162001) or email. Many common issues can be resolved quickly by checking credentials, restarting routers, or configuring player cache settings.
3. Eligibility for Refunds
Refund requests are considered under the following circumstances:
- Inability of our technical support team to provide working service credentials to a supported device within 48 hours of order confirmation.
- Accidental duplicate payments or billing errors.
4. Non-Refundable Circumstances
Refunds cannot be granted where:
- The customer attempts to use the service on an incompatible or unsupported third-party device without prior verification.
- Local ISP throttling, broadband disruption, or internal Wi-Fi signal loss in the customer’s residence affects playback.
- The customer changes their mind after successful activation and prolonged usage of the service period.
- Account suspension caused by exceeding simultaneous device connection allowances.
5. How to Request Assistance or a Refund
To submit a refund request, message our support desk at [email protected] or via WhatsApp with your order reference, device model, and explanation of the issue encountered.